Van Cleef & Arpels
Privacy Policy
Last updated: October 2024
About Van Cleef & Arpels
Van Cleef & Arpels, branch of Richemont International SA (“Van Cleef & Arpels”, “we“, “us” and “our“) has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland. This is considered to be the “data controller” for the purposes of certain data protection laws and regulations.
Our Privacy Commitments
Our Privacy Policy is centred around the following three privacy commitments:
Commitment 1: Transparency & Trust – Privacy is built into all of our products and services by design and by default. We respect the trust you place in us with your personal information. We will be fully transparent with you regarding the purposes for which we use your personal information and will only use it for those specified purposes when we have a right to do so. This will include, where necessary, obtaining your explicit consent. Any material changes to how we process your personal information will be notified to you.
Commitment 2: Protecting Your Personal information – We commit to implementing leading data protection, privacy and security standards so that you feel comfortable that your personal information is protected – if there is an incident impacting your personal information, we commit to notifying you and/or relevant regulators in accordance with data breach notification requirements. Your personal information will be handled with the same protection when it is shared with third parties or when it is transferred internationally. We will only retain your personal information for as long as is necessary or for as long as required by law.
Commitment 3: Respecting Your Rights – We will respect the choices you make in relation to your personal information. We will respect the legal rights you have in relation to accessing, erasing and updating the personal information that we hold about you. We will also respect the choices you make in relation to objecting to how we process your personal information and will provide channels for you to contact us with questions or complaints.
This Privacy Policy & Updates
Please take a moment to read the following policy as well as our Cookie Policy that explains how we collect, use, disclose and transfer the personal information collected about you at any touchpoint, including on our on this website (the “Platform”), when you contact us by e-mail or telephone . Our Cookie Policy explains how we collect information through the use of cookies and related technologies when you use our Platform.
From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.
General Data Protection Regulation Representative
For the purpose of the General Data Protection Regulation in the European Union, we have appointed the following entity as our legal representative:
Data Protection & Privacy Team
RLG EUROPE B.V.
Herengracht 436
1017BZ Amsterdam
The Netherlands
For general questions, please see “Contact us” below.
Commitment 1: Transparency & Trust
Information that you provide to us or we collect about you
We collect the following personal information about you as detailed below:
Correspondence, call recordings, online or video chat: We collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products and/or services), contact us or our Client Relations Center by e-mail or telephone, Please note that phone calls or other correspondence will on occasion be recorded for security, evidence, training, quality control, analysis and development purposes.
Cookie data: We also collect certain information automatically about visitors to our Platform, described in our Cookie Policy. This may include data relating to advertising IDs, pixel tags or your unique online personal identifier.
Location data: We will collect information about your location to the extent that we provide any location services.
Information you provide about third parties: You may provide personal information about a third party (such as your partner or child), including name and address, date of birth, e-mail address, telephone number, marital status, wish list, hobbies and preferences.
Information we collect from third parties about you: We also may collect any of the above information about you from third parties.
Purposes of processing and our legal justification for processing
We may process your personal information for the purposes listed below on the basis of the following justifications:
Consent: this is the legal basis when you have given clear consent for us to process your personal information.
Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party (for example, for the running of our business, protecting against fraud, or Platform security), unless there is a good reason to protect your personal information which overrides those legitimate interests.
Legal obligation: the processing is necessary for us to comply with the law (for example, a court order).
Other grounds: the processing may on occasion be necessary for other legal reasons such as to prevent and detect crime, to protect life or the processing is otherwise in the public interest.
The purposes of processing and justifications are as follows:
Enquiries: We process your personal information for the purposes of dealing with your enquiries and requests, our primary justification is legitimate interests (for example, to respond to your queries in an effective manner) or consent.
Regulatory compliance and prevention of prohibited activities: We process your personal information for the purposes of undertaking anti-money laundering or international sanctions compliance, , prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure or as otherwise required to respond to a legitimate request from a third party (for example, a regulatory or police authority or financial institution) – our primary justification is legitimate interests (for example, to prevent fraud or other crime) but we may also rely on legal obligation or consent.
Location services: We process your personal information for the purposes of providing you with location-based services when we are able to use information about your location. For these services, which are typically available on mobile devices, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them – our primary justification is consent.
Platform support, maintenance and security: We process your personal information in connection with administering and protecting our business and the Platform (including troubleshooting, dealing with error messages, data analysis, testing, system maintenance, support, reporting and hosting of data) – our primary justification is legitimate interests (for example, to ensure our Platform run effectively and securely) but we may also rely on legal obligation or consent.
Business administration and legal compliance: We process your personal information for the purposes of the administration of our business or to comply with our legal obligations – our primary justification is legal obligation but we may also rely on legitimate interests (for example, to maintain our records) or consent.
Cookie and other automated technologies: We process your personal information in accordance with our Cookie Policy – our primary justification is consent, performance of a contract and legitimate interests (for example, where cookies are strictly necessary).
Material changes
Where we materially change the way in which we process your personal information, or if we plan to use your personal information for a new purpose not set out in the section above, we will take the appropriate measures required under applicable law.
Our Cookie Policy
This website uses cookies according to our Cookie Policy. This Cookie Policy is available to users on each page of the website linked to this Privacy Policy and on each information banner regarding cookies.
Commitment 2: Protecting Your Personal Information
Protecting your personal information
We want you to feel confident about sharing your personal information with us, and we are committed to protecting the personal information we collect by implementing leading data protection, privacy and security standards. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.
Sharing your personal information
We only share personal information with others when we are permitted by law to do so. When we share personal information with others, we put contractual arrangements and security mechanisms in place to protect the personal information shared and to comply with our data protection, confidentiality and security standards and obligations. We share your personal information with third parties in the following circumstances:
Our affiliated group companies: We may share your personal information with our affiliated group companies for the purposes specified above, where we are permitted by law to do so (including where we have a lawful basis to do so).
Service providers (including data processors): We will disclose your personal information to our appointed third party service providers (which may process your personal information as data processors on our behalf)cloud storage and any other services required in order for us to use your personal information for the purposes specified in this Privacy Policy.
Regulatory, authority and other third party disclosures: We will disclose your personal information to any law enforcement agency, court, police, regulator, government authority or any other third party, including a relevant financial institution, where we believe this is necessary to comply with a legal or regulatory obligation, to protect our rights or the rights of any third party, or where it is otherwise in the public interest or our legitimate interests or those of a third party (for example to respond to a request from a third party to disclose personal information to investigate an alleged crime, to check that we are complying with applicable law and regulations, or to establish, exercise or defend legal rights). In addition, we may share your data with insurance providers and/or lost or stolen organisations to facilitate the recovery of any lost or stolen items.
Mergers & acquisitions: We will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.
Transferring your personal information globally
If the country we transfer your personal information to does not provide an adequate level of data protection, we have implemented standard contractual clauses to ensure adequate safeguards are in place to protect your personal information where it is transferred to our affiliated companies, boutiques or third party service providers in territories outside the European Economic Area, the United Kingdom and Switzerland. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.
Privacy risk assessments
We may periodically conduct risk assessments related to the processing of your personal information, especially when introducing new technologies or functionalities. In certain circumstances, these new technologies or functionalities may require us to provide enhanced privacy notices and/or consent forms to ensure that we continue to meet our privacy commitments towards you.
Retaining your personal information
We keep your personal information only for as long as is necessary for our purposes of processing, and in particular to protect ourselves in the event of a legal claim (for example, information relating to a contract with you will be kept for the lifetime of the contract and up to ten years after) as well as necessary to comply with statutory retention obligations. After this period it will be deleted or in some cases anonymised. Where we have your consent to process your personal information and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent we will delete your personal information.
If you request that we no longer send you direct marketing communications or you exercise your right to be forgotten, we will keep a record of your request and contact details to ensure that your request is respected.
Commitment 3: Respecting your rights
We commit to respecting your rights. If you wish to exercise any of the rights set out below, which are available to you under applicable law, please write to us at the address listed below.
Right of access
You have the right to ask for access to any personal information that is being processed by us.
Right to erasure / restriction of processing
In some circumstances, you have the right to request the erasure of your personal information or to restrict how we use it.
Right to update or correct
You have the right to ask us to correct any inaccurate personal information and to update any out-of-date personal information.
Right to object
You have in certain circumstances the right to object, on grounds relating to your particular situation, at any time to the processing of personal information concerning you which is carried out on the basis of legitimate interests or in the public interest.
Furthermore, you have the right to object where your personal information is processed for direct marketing purposes.
Right to data portability
In some circumstances, you have the right to request from us the personal information concerning you that you have provided to us in a structured, commonly used, machine-readable format.
Right to withdraw consent
If you have given us consent to process your personal information, you can withdraw this consent at any time with effect for the future. The withdrawal does not affect the lawfulness of the processing carried out on the basis of this consent until the withdrawal.
Right to complain
If you have a concern about how we use your personal information, as a first step please contact us using the details set out below and we will do our best to resolve your concern. After investigating your concern, we will respond to you in writing within a reasonable time setting out our proposed remedial action.
If you think we have processed your personal information in a manner that is unlawful or breaches your rights, you also have the right to complain to a relevant data protection authority, for example in your place of residence, or the jurisdiction in which the processing took place.
Children
The Platform is not directed at anyone who we know to be a child in the relevant country of data collection (for example, in the US this is under 13 and in certain European countries this is under 16), nor do we collect any personal information from anyone who we know to be a child unless we have parental or guardian consent. Children should not use the Platform and should not submit any personal information to us without parental or guardian consent.
Contact us
If you have any questions, comments or complaints about this Privacy Policy or Cookie Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information about you that we process or to unsubscribe from any further e-mail marketing communications.
Van Cleef & Arpels Client Relations Center
RLG Europe BV, PO Box 2967, NL-1000 CZ, Amsterdam
europe@client.vancleefarpels.com
Phone Numbers:
- France: +33 1 70 70 02 63
- UK, Ireland: +44 20 7108 6210
- Belgium, Luxembourg: +32 2 401 26 91
- Austria: +43 800 298 796
- The Netherlands: +31 800 026 0052
- Germany: +49 89 2030 3251
- Italy: +39 023 600 0028
- Spain: +34 914 149 303
- Portugal: +351 800 856 067
- Denmark: +800 00224477
- Switzerland: +41 22 580 40 20
- Sweden, Finland: +46 8 505 982 19